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Karmak Unveils New Professional Services Department

(Carlinville, IL, March 12, 2024) Karmak has announced its new Professional Services Department; a team of industry experts committed to helping customers optimize their use of the Karmak Fusion business system. 

This newly formed team is comprised of Professional Services Consultants with over 74 years of combined experience at Karmak that have a deep understanding of the various aspects of operating a full-service business in the commercial transportation industry including accounting, parts inventory, service, leasing and rental, and truck sales. 

                           

Pictured from left to right: Paul Reynolds – Parts/Service, Christian Bailey – Accounting,
Jeremy Rocha – Sales/Service/Lease&Rental, Tyler Jones – Parts/Service
Not Pictured: Rachel Schoen – Director of Implementations

Their offerings include:

  • Custom Data Projects 
    An open-ended discovery of how to make your Fusion data work for you.

  • Workflow Implementation 
    A strategic approach to making sure all of your branches are in-sync.

  • Fusion Process Reviews
    A diligent review of the processes that are crucial to your success.

  • Business Consulting 
    A considerate perspective on how to track and report on important KPIs through the use of Fusion Report Writer or custom data.

  • Acquisition Conversions
    ​​​​A dedicated team to assist with your growth and ensure your conversion is successful.

  • Parts Pricing Restructures
    A comprehensive evaluation of parts pricing strategies designed to increase parts revenue.

  • Post-Live Analysis ​​​​​
    A closer look at your use of Fusion 18-36 months after you go live.

  • Fusion Pioneer Program  
    A program specifically designed for early adopters of the Fusion business system.


A number of Karmak customers are already utilizing this team’s services to great benefit:

“Karmak’s Professional Services team is currently assisting us with a large custom data project involving thousands of parts inventory records. They’ve handled the project diligently and the communication and responsiveness has been exactly as we hoped it would be.” – Andy Robblee, CEO of Six Robblee’s, Inc.   

The announcement of this team is part of Karmak’s commitment to an exceptional customer experience; working more closely with customers than ever before to meet the operational demands of diverse clientele. Justin Martin, Branch Manager at Martin’s Peterbilt says:

“Martin’s Peterbilt has had several projects over the years that required a consulting approach, more than the product support (which is excellent). Engaging with Karmak’s Professional Services Team for these projects has consistently led to outstanding outcomes. Their expertise, commitment to client satisfaction, and attention to detail have been pivotal in the success of our initiatives.”

Karmak also leverages it’s customer-led advisory councils and Fusion Idea Portal to stay at the forefront of industry changes by regularly connecting with customers and encouraging feedback and enhancement ideas to ensure that its Fusion business system evolves as rapidly as the industry.

“It’s important to us to partner closely with customers to make sure they are maximizing the benefits they get from working with Karmak and using our Fusion business system” says Kim Stoops, Vice President of Operations at Karmak. 

Karmak’s Fusion Idea Portal and Professional Services Team are available to all Karmak customers. For more information, email Professionalservices@karmak.com or contact your Account Director.