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Karmak Fusion User Summit for DTNA Dealers Hosted by Transwest

Carlinville, IL, June 28, 2023 – In partnership with Transwest, Boyer Trucks, and Daimler Trucks North America, Karmak held a Fusion user Summit at Transwest’s Denver headquarters June 19-21. Over 40 attendees from 9 different dealers across the US and Canada gathered for 2 days of discussion and interaction aimed at improving efficiencies and providing input around the future of Karmak’s Fusion business system.

In addition to the dealers, the team from Karmak, which included President and CEO, Jim Allen and VP of Business Solutions, John Cowan, were joined by Raj Botla and Marty Kubiak from DTNA, Allen Phibbs and Jeremy Smallwood from KEA Advisors, and representatives from Truckmore (a Karmak company), Avalara Tax Service, and DocStar.


“DTNA is excited to participate in these types of events. They provide a great opportunity to engage with our dealers and our industry partners. With multiple, ever-evolving applications in use across the US and Canada, communication is essential to our mutual success. We appreciate Transwest hosting and Karmak putting it all together.”
– Raj Botla, DTNA

The attendee–driven agenda focused on deep dives into Fusion features and Fusion Report Writer’s reporting capabilities, as well as peeks at Fusion’s future, including a live look at Fusion’s soon-to-be-released mobile application. The DTNA team took a look at their current and future integrations and assisted in module-specific breakout sessions for the parts, service, and accounting attendees. The breakout sessions included KEA Advisors focusing on best practices for parts inventory integrity and improving service department throughput.

The Summit kicked off with a casual welcome reception at a local micro-brewery for introductions and networking. The next morning started with an interactive tour through Transwest’s flagship location designed to highlight process efficiencies and spur discussion across all facets of their operations. The classroom sessions were headlined by George Eidsness, Transwest’s President and CEO, who highlighted the company’s unique growth history, noting: “Through all of the years and all the changes and all of the growth, Karmak has been there with us every step of the way.” The Karmak SMEs in attendance led most of the classroom and breakout sessions and facilitated discussions around process improvements, Fusion’s product evolution and real-world challenges facing today’s dealers. The agenda also included networking break sessions and a casual group dinner at the Green Valley Ranch Beer Garden.

Karmak’s next customer event is their annual Conference, which is slated for October 3-5 in St. Louis, MO. You can read more about Karmak Conference & Expo 2023 here.

About Karmak  

For over 40 years, Karmak has been a leading provider of business management solutions for the commercial transportation industry. Karmak’s flagship Windows-based product, Fusion, is built for the heavy-duty sector and is designed to handle all the varied demands of operating a full-service business.