Submit a support case online
Log in to our Customer Community to easily submit a case to Support, check the status of your cases, and more. Go there now by selecting “Customer Community” above or by visiting https://community.karmak.com.
Contact support by phone or email
- Fusion Support is available Monday through Friday 7:00 a.m. – 5:30 p.m. CST. Email is checked during normal Support hours.
- Legend and Director Series Support is available Monday through Friday 7:00 a.m. – 5:00 p.m. CST. Email is checked during normal Support hours.
- 24 hour support is available in case of emergency for Fusion and Legend.
Our Support Teams field calls from contacts authorized by your company
If an unauthorized contact calls Support, we will ask they reach out to an authorized contact to approve the call. If unauthorized contacts email Support, they will receive an automated email alerting them they are not authorized, and the case will be closed.
Listing of Support Contact Information
| FUSION | Phone | |
|---|---|---|
| Fusion Support | 1-877-527-6251 | AskFusionSupport@karmak.com |
| Partner Solutions Support | 1-877-527-6251 | AskPartnerSolutionsSupport@karmak.com |
| Systems Support | 1-877-527-6251 | AskSystemsSupport@karmak.com |
| Unity Support | N/A | AskUnitySupport@karmak.com |
| LEGEND | Phone | |
|---|---|---|
| Legend Support | 1-800-527-6250 | AskLegendSupport@karmak.com |
| Partner Solutions Support | 1-800-527-6250 | AskPartnerSolutionsSupport@karmak.com |
| Systems Support | 1-800-527-6250 | AskSystemsSupport@karmak.com |
| Director Series | Phone | |
|---|---|---|
| Director Series Support | 1-800-527-6250 | AskDirectorSeriesSupport@karmak.com |