Contact Support

Submit a support ticket online

Visit the Customer Portal to easily submit a ticket to Support, check status of your tickets, and more. Log in above and click Customer Support Center. Email to request your password.

Contact support by phone or email

Click on your product for contact information:

Fusion | Legend | INFO 5 | ProfitMaster | Director Series

  • Hours of phone support depend on your selected call window and support level, with 24-hour support available in case of emergency.
  • Email is checked Monday through Friday, 7:00 a.m. to 5:30 p.m.
  • If your support request is urgent, please call our Customer Support Group at the following numbers to ensure a timely response to your question.

Listing of Support Contact Information

LEGEND Phone Email
Legend Support 1-800-527-6250
Partner Solutions Support 1-800-527-6250
Systems Support 1-800-527-6250
ProfitMaster Application Support 1-800-527-6250
Partner Solutions Phone Email
Partner Solutions Support 1-800-252-7625

Director Series Support


*Representatives are available 8:00 a.m. – 5:00 p.m. Central Time, Monday through Friday.

It is important that only those on your Authorized Contact List contact Karmak support.

This increases your security by limiting the number of individuals who may call Karmak with requests which might be billed to your company, or which may affect the performance of your system, and can help eliminate requests for unauthorized changes.

Phone Email
Director Series Support Phone 1-866-856-4846