Carlinville, IL, August 12, 2021 Karmak Inc., a first-in-class business management solutions provider for companies across North America, held a Fusion User Summit hosted by Southwest International in Dallas from July 19-21. The event brought together 9 International dealers from as far away as New York and California with representatives from Navistar, KEA Advisors, and Karmak, all with the goal of getting the most out of all the technologies present in today’s dealerships. In addition to the dealers, special guests included, from Navistar: Anthony Balkonis (AfterSales IT), Dave Schroedter (Dealer Systems Integrations), and Richard Yale (Parts Sales Mgr -Western Region) and from KEA Advisors, Allen Phibbs (Executive Director).
The summit began with a casual evening welcome reception for introductions and networking. The following day, attendees participated in an interactive walk-through tour of Southwest’s facilities, focused on the real-world application of Fusion in parts and service operations. The classroom sessions following that afternoon and the next day were led by Karmak experts and included a deep dive into new features of Fusion as well as a peek into where Fusion is heading in the future. Attendees also looked at industry needs and trends from the Navistar perspective, including a discussion of market consolidation, DMS transitions, integrations, RO data usage, and CRM direction. Finally, Allen from KEA Advisors shared actionable insights into running a more productive and efficient service department.
Navistar’s Anthony Balkonis commented on the event: “Navistar is excited to participate in events like this. They offer a great chance to collaborate with our Dealer partners and the technology that moves them forward in their native environments. The technologies available in Karmak Fusion are helping to drive operational efficiencies and ultimately supporting our customers better.”
Serving more than 2,200 locations across North America, Karmak is a leading provider of business management solutions in the heavy-duty industry. Karmak’s flagship Windows-based product, Fusion, is explicitly designed for the heavy-duty sector and is built to handle all the varied demands of operating a full-service business. To learn more, visit www.karmak.com
Navistar is the Lisle, Illinois-based parent company of International® brand commercial trucks and engines, IC Bus® brand school and commercial buses, all-makes OnCommand® Connection advanced connectivity services, aftermarket parts brands Fleetrite®, ReNEWed® and Diamond Advantage® and Brazilian manufacturer of engines and gensets MWM Motores Diesel e Geradores. With a history of innovation dating back to 1831, Navistar has over 12,000 employees worldwide and is part of TRATON SE, a global champion of the truck and transport services industry. https://www.navistar.com/
About Southwest International
Southwest International Trucks has served Texas’s Dallas, Fort Worth, and Waco areas for more than 38 years. Since its establishment in 1982, Southwest International has been dedicated to providing an outstanding customer experience through quality products, operational excellence, and striving to be the dealership of choice in their market. Southwest International finished first of the nine top-tier dealers and is one of only fourteen International dealerships in the United States and Canada that earned this prestigious recognition in 2019. In 2010 Southwest was bestowed with the Dealer of the Year Award. https://southwestinternational.com/