Karmak partnered with W&B Service Company, a twenty-location Carrier dealership in Dallas, to host a user group meeting for companies running Fusion.
Fusion, Karmak’s flagship Windows-based business management system, is currently being utilized by over 140 companies at 700+ locations. The user group meeting was held at the W&B Service facility in Dallas, Texas and was limited to 10 Fusion users. Activities included a tour of Fusion use in the dealership, in-depth Fusion training, and updates from Karmak Development, Consulting, and Support Managers.
“Fusion is driving better results and better outcomes for our customers. Pulling together a group of customers in a forum like this enables open dialogue, sharing of concepts, discussion of best practices – it’s a great opportunity for these operators to step back from the day-to-day grind and really work ON their businesses instead of IN them,” says Steve Reading, West Coast Account Director for Karmak. “Touring the W&B facility and seeing their team in action reinforces how the strategic use of Fusion can improve efficiencies and support operational improvements. We only succeed when our customers succeed – seeing it live is powerful.”
W&B Service is Carrier Transicold’s oldest and largest transport refrigeration dealer and the nation’s largest full-service Hyundai Translead trailer dealer. Michele Windle – Vice President, Andrew Eagleson – Parts Operations Manager, and Judy Carroll – Branch Admin Manager, provided other Fusion users with hands-on examples of leveraging Fusion in their dealership “Gathering with other Fusion customers and partnering with Karmak on our solutions helps everyone advance – we all win in these types of environments. In this setting, we were able to talk openly about future needs and integrations that will help with the ease of doing business. I feel that the future of our industry’s success will be determined through 3rd party integrations and analytics – it starts with Fusion,” says Windle.