Press Release

For Immediate Release

A Successful Karmak Fusion Summit with Gateway and Mack/Volvo

Carlinville, IL, July 27, 2021 – Karmak Inc., a leading provider of dealer management solutions for the heavy-duty industry, partnered with Gateway Truck & Refrigeration and Mack/Volvo to host a summit for Fusion clients. Attendees from 10 Mack/Volvo dealers from 10 different states came to Gateway’s Collinsville, IL headquarters. Additional attendees included Phillip Swaim from Network Uptime Development Volvo Group Truck Sales & Marketing Americas, Keith Ely from KEA Advisors, and Robert Nordstrom, Ashley Rush, and Krystal Laughead from Decisiv.

The attendee-driven agenda included a deep dive into features of Karmak Fusion. By using real-world scenarios, attendees learned ways they can improve efficiencies in their businesses by leveraging technologies. Attendees were also able to discuss industry needs and trends with the Mack/Volvo, Karmak, KEA, and Decisiv subject matter experts and their peers from other dealerships. “Gateway was proud to host the Karmak Fusion User Summit and excited to see so many of our fellow dealers here in St. Louis.  These meetings were interactive, engaging, and reassuring in that we know our partners at Mack/Volvo, Karmak, and Decisiv are truly listening to the end-users and working to help us improve our processes and workflows.”, said Zach Wagner, Gateway Truck and Refrigeration Inc.

The summit kicked off with an evening welcome reception for introductions and networking. The next morning, attendees were led on an interactive walk-through tour of Gateway’s facilities, focused on processes in parts and service operations. Afterward, attendees got the chance to focus on how they can better leverage Fusion in their day-to-day operations with multiple classroom sessions led by Karmak experts. Additional sessions held with support from Mack/Volvo, Decisiv, and KEA Advisors led to excellent open discussion on everyday challenges, strategic approaches, and actionable learning content that attendees could take back to their businesses.

About Karmak 

Serving more than 2,200 locations across North America, Karmak is a leading provider of business management solutions in the heavy-duty industry. Karmak’s flagship Windows-based product, Fusion, is explicitly designed for the heavy-duty sector and is built to handle all the varied demands of operating a full-service business. To learn more, visit

About Gateway

Gateway Truck & Refrigeration is a unique dealership able to meet customer needs with a diverse offering of quality products and services while providing the necessary attention to understand our customers’ business. With 13 locations across Missouri, Illinois, and Wisconsin and our mobile technicians available 24/7, they can provide convenient sales and service to customers at their site or one of the seven GTR shops.

About Mack/Volvo

Mack Trucks is a leading manufacturer of heavy-duty trucks and is part of Volvo Group. The Volvo Group comprises eleven business areas: Volvo Trucks, Renault Trucks, Mack Trucks, Volvo Construction Equipment, Volvo Buses, Volvo Penta, Arquus, Volvo Financial Services, Volvo Autonomous Solutions, and Volvo Energy. In this way, the Group harnesses the full potential of its various brands while creating a more precise profile in its different customer segments.

Heidi Lechner, Marketing Automation Manager