A business management system is an investment in the success of your business.
- How many full-time employees are employed at your company?
- What % of your total company business is heavy-duty?
- How many ATD Dealer Academy graduates do you have?
- How many customers make up 3% or more of your business?
System & Security
- Does the application have security settings based on role?
- Do I have to purchase or lease proprietary hardware directly from you?
- Is customer credit limit checked before and during a job or just when the customer is over the credit limit?
- Can salesperson commissions be set up on a graduated scale for pay based on maximum profit percent?
- When viewing a G/L transaction, do I have the ability to drill through to the original text?
- Do I have the flexibility of a 28-day billing cycle?
- Can I rent/lease a Sales unit?
- Do you give me the choice of having up to 7 price levels per part number?
- Are price overrides tracked and reported on by reason code?
- Do branches have to invoice each other for inventory moving between branches?
- Do I have flexibility in how I view, build, and export reports?
- How do I know what data needs my immediate attention?
- Is the sales deal fully integrated in the system or is additional software needed to complete the deal?
- Does the actual cost of the unit accrue throughout its life in Sales or will cost need to be calculated before finalizing the sale of the unit?
- Can comeback repairs be tracked back to the original technician?
- Can repairs be deferred to a later date?
- Is your configuration purely step-based or does it include business theory discussions to ensure optimal set-up for my system?
- Do I get to train on my own data prior to the Live or is all training done during the Live?
Ongoing Support & Guidance
- How often can we call in for live support or is support limited to online user forums?
- Is there regular monitoring of my account for business performance by an Account Director after I’m live on the system?
- Do you have full-time Business and Product Consultants employed at your company to help with my business and product needs?
Contracts & Fees
- Do I have to sign a long-term contract?
- Are there termination fees if I want out?
- Are there click fees?
We’d love to answer these questions for you about Fusion. We’re certain that we can help your business be more efficient and profitable. Give us a call at 800-622-6311 or visit us online at Karmak.com.