Karmak was the right fit in terms of size for us, particularly when it came to support. They have a support function already built up on the back end. We know there are enough people there to pick up the phone when we have an issue.

The temperament of the trainers were really good. It’s a high-stress environment, but Karmak’s folks knew how to handle it.

We pushed Karmak quite a bit in the process of preparing for the implementation and they responded.

In choosing a software company, it was important for us to know how long the company had been around, how stable the company was, what kind of relationships they had with the product users and how many people were going to be there to support us. Karmak fit the bill.

With a launch of this size, we are very satisfied with how everything went. Part of that was our preparation, but a lot of it has to do with Karmak's people.

We chose Fusion because we knew we wanted a Windows-based system. We needed something that was easy to use, but more importantly, when we turned people over, it would be easier to train on.